Terms of use

ORDERS
You can purchase Eliise Filppula products from Eliise Filppula webshop. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Each product delivery time in mentioned below the product details. In case that product is made-by-order it is also mentioned. Mentioned delivery times are estimated delivery times and the real delivery time may vary depending of delivery destination etc. In the event that an item is unavailable, we will contact you shortly by e-mail. 

We cannot guarantee that the colours appearing on the webshop is exactly same in reality. The colours can be reflected in different ways depending on your screen and computer settings.

If you have any problems with your transaction or you don’t receive an Order Confirmation, please contact us via email.

When you place an order on www.eliisefilppula.com you testify that the purchase is for your personal use only. If Eliise Filppula in its sole discretion suspects that these Terms and Conditions are not obeyed Eliise Filppula reserves the right to cancel any order or limit the sales of our products. Eliise Filppula may exercise this right on a case-by-case basis.

SIZES
Our sizing is based on Scandinavian and German sizes.

PAYMENTS
Payments can be made with these payment options below:

  • Mobilepay
  • Online Bank Payments – All most commonly used banks in Finland
  • Visa & Mastercard

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.

In reclamation cases, please contact the Eliise Filppula online team at hello@eliisefilppula.com

SHIPPING
Prices are in euros and include Finnish VAT of 24%.  Finnish VAT is included regardless the shipping address. Please note that orders to countries outside the EU may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information.

In case of any uncertainty regarding the fit and sizing of a product, please be in touch through email. We are happy to send you the measurements and any other product information for you to be sure about your purchase and to avoid unnecessary returns.

  • Shipping costs will be added to all orders.
  • Shipping to Finland EUR 7,90
  • Shipping to EU countries EUR 20

In case of a purchase outside of the EU, please write us an email with the details of the product, shipping address and your personal information (name, phone number, email address) and we will get back to you.

Please be aware that every country has different custom laws. International orders may incur charges upon delivery. All of these charges are responsibility of the receiver and we recommend that you research these charges prior to placing your order.

RETURN POLICY
We hope you are happy with your Eliise Filppula purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them. The products must be returned complete and unused in their original packaging.

To return your product, you should mail your product to: Pääskylänrinne 3c 71, 00500 Helsinki, Finland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

After we have received and accepted the returned items, we will issue a refund following your method of payment. We will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.